Refund & Returns Policy – fashionclubs.shop

At fashionclubs.shop, customer satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. However, if you are not completely satisfied with your purchase, we’re here to help with our simple and transparent return and refund process.

1. Eligibility for Returns

You may request a return or exchange under the following conditions:

  • The product is damaged, defective, or incorrect

  • The request is raised within 3 days of delivery

  • The item is unused, unwashed, and in its original packaging with all tags and accessories

Note: Certain items such as personal care products, perishables, or customized items may not be eligible due to hygiene and safety reasons.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during sale or discounted offers

  • Items marked as “non-returnable” on the product page

  • Used or damaged items due to customer handling

  • Gift cards or digital downloads (if applicable)

3. How to Request a Return or Refund

To initiate a return, please follow these steps:

Contact us within 3 days of receiving your order:

Phone: +91-78018-32782
Email: shaads756@gmail.com

Provide the following details:

  • Order ID

  • Reason for return

  • Photos or videos (if the item is damaged or incorrect)

Wait for approval and return instructions from our support team.

Note: Returns sent without prior approval may not be accepted.

4. Return Shipping

  • If the return is due to our error (wrong or damaged product), we will cover the return shipping cost.

  • If the return is for other reasons (such as change of mind), the customer is responsible for return shipping charges.

5. Refund Process

Once we receive and inspect your returned item, we will inform you of the approval or rejection.

  • If approved, refunds will be processed within 5–7 business days to the original payment method.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after you provide your details.

6. Exchanges

We only replace items if they are defective or damaged. Please contact us with your order details to request an exchange.

7. Cancellations

  • Orders can be canceled before they are shipped.

  • Once shipped, cancellation is not possible; you may request a return after delivery if eligible.

8. Contact Us

For any questions about returns, refunds, or cancellations, contact:

Name: fashionclubs.shop
Phone: +91-78018-32782
Email: shaads756@gmail.com
Address: Surat, Gujarat – 395005
Website: https://fashionclubs.shop